The deal, in plain terms.

Intek Solutions, a small operation that designs, prints, solders, and tests the X3 LightCharge by hand. Reaching us about anything in these terms: [email protected].

Physical orders are sold as pre-orders in numbered batches. You pay when you order, your slot in the queue is reserved at that moment, and units are built in the order they came in. A batch is capped, so when it fills, ordering closes and the waitlist opens instead.

Any ship date you see is an estimate based on how the queue is moving, not a promise. Everything is made by one person, so illness, a bad batch of components, or a supplier going quiet moves the estimate. If your order is going to be materially later than what you were quoted, we will email you rather than let you wonder.

Some items are only made once enough people commit to them. Where that applies, the product page says so before you buy: it shows how many units are needed, how many have been committed so far, and the date the window closes. Some runs pool several products together, in which case every product in the pool counts toward the same number.

You are charged at checkout, as normal, and if the run does not reach its minimum by the deadline your order is refundable in full. That includes any shipping you paid. Nothing is built and nothing ships until the minimum is met, so the ship estimate on a run includes both the time left in the window and the manufacturing hold that follows it.

If a window closes short, it may be extended once, automatically, for a further period shown on the page at the time. We will email everyone committed before any money is returned. That message sets out the options as they actually stand, which may be more time, a different configuration, a smaller run at a revised price, or simply the refund. You are never refunded out of the blue on something you were still waiting for, and you can ask for the refund at that point regardless of which way the rest of the run goes.

If the run is called off, refunds go to the original payment method; allow the usual five to ten business days for your bank to post it. You may also ask for a refund at any time before a run is confirmed, without waiting for us to write.

An item in a commit pre-order can also be cancelled by you at any time before the run is confirmed, for a full refund, under the cancellation clause below.

Prices are in US dollars. Payment is taken at checkout by Stripe; we never handle your card details. Shipping and any sales tax are calculated at checkout and shown before you pay.

We may change prices at any time, but never for an order that has already been placed. What you were charged is what you agreed to.

You may cancel a physical order for a full refund within 14 days of placing it, provided we have not yet started building it. Because builds happen in queue order, “not yet started” is usually true for a good while, just ask.

Once your unit is being built, we can still cancel it, but a reasonable deduction may apply for parts already committed to your order. Once it has shipped, the returns clause below applies instead.

If your order includes digital files, opening them ends this option. See “Kits, files, and doing it yourself” below.

Every shell, arm and diffuser is 3D printed. Depending on what you bought, that is a professional printing service’s machines in a factory, our own machines here, or yours if you bought the files. Printing is not injection moulding, and the difference shows up in ways worth knowing before you buy rather than after.

All three sources are covered by what follows. A factory-printed pro shell is more consistent than one off our bench, not a different process, and it can still arrive with a faint layer line, a seam, or a shade that does not exactly match the one your friend received. Paying more buys a better surface and tighter tolerances; it does not buy an injection-moulded part.

• A little more brittle - A printed part is built in layers and is weaker across them than a moulded one. It will take normal handling and normal use; it will not take being dropped on a hard floor or being levered apart the way a moulded case might.
• Variation between units - Colour, finish and dimensions move slightly from print to print, and between machines and filament batches. Two units bought together can differ a little, and neither is wrong.
• Minor cosmetic marks - Layer lines, a seam where the nozzle steps up, a witness mark where a support touched, or slight texture differences on overhangs. We reject parts that look bad and keep the rest; a small mark that does not affect how it works is normal rather than a fault.
• Heat is the real enemy - The plastics soften well below the temperature a closed car reaches in the sun, and a softened part will sag or warp permanently. Do not leave it on a dashboard, in a parked car, on a radiator, or anywhere in sustained direct sun. This is the one failure you can easily cause and we cannot undo.

We mitigate all of it as far as the process allows. Parts are oriented so loads run along the layers rather than across them, printed on profiles tuned for these parts or to a specification we give the printing service, inspected here before packing whoever made them, and reprinted when they are not good enough. What is left is the nature of 3D printing, not a defect, and buying a printed product means accepting that much of it.

None of this narrows your rights where something is genuinely wrong. A part that arrives cracked, warped, badly malformed, or that fails in normal use is a fault and is covered below. Tell us and we will sort it out. Heat damage after delivery is not.

Return an unused unit in its original condition within 30 days of delivery for a refund of the purchase price. Return shipping is yours unless the unit was faulty or we sent the wrong thing, in which case it is ours.

Every unit carries a 90-day warranty against defects in our workmanship, a bad solder joint, a dead cell, a switch that fails. Tell us and we will repair it, replace it, or refund it.

• Not covered - Damage from dropping it, opening it, modifying it, water, heat (a parked car above all), or charging it from something that should not be charging it.
• Not a fault - Layer lines, seams, small witness marks and slight variation between units. See the clause above on printed parts.
• Also not covered - Anything you soldered yourself. Kits are sold as kits, see below.
• Never covered - Damage to your XTEINK X3 or any other device. See the liability clause.

Kits and digital files are sold to people who intend to build something. Soldering irons burn, lithium cells are unforgiving of mistakes, and a miswired charge circuit can damage the device it is plugged into. You take that on when you buy a kit, and you are responsible for working safely and for the result.

The digital files are licensed to you personally. Print as many copies as you like for yourself, modify them, and take them apart to see how they work. You may not redistribute the files, publish them, or sell them or parts printed from them commercially.

A files-only order cannot be refunded. The files are delivered the moment payment clears and cannot be given back, so there is no window in which cancelling would mean anything. That is the deal on the digital tier and it is stated on the product before you buy it.

On a kit, opening your files ends the option to cancel. A kit is physical and takes weeks to build, so you may cancel it for a full refund right up until it ships, unless you open the digital files that came with it, which you cannot do by accident. The first time you follow a download link we tell you what it costs and ask you to confirm. Leave them closed and you keep both: the files are still there whenever you want them, and looking your order up issues fresh links.

None of this touches faults. If a file is broken or will not open, or the hardware arrives faulty or wrong, the warranty and returns clauses above apply exactly as they otherwise would.

These products contain a lithium-polymer cell. Do not puncture, crush, short, submerge, incinerate, or charge an obviously swollen or damaged cell, and do not leave one charging unattended on a flammable surface. Dispose of cells at a proper recycling point, not in household waste.

Cells are subject to shipping restrictions, which means some destinations and some carrier services are unavailable to us. If we cannot legally ship to you, we will tell you and refund you in full.

Risk passes to you on delivery. If a package arrives damaged or does not arrive at all, tell us and we will sort it out with the carrier.

International orders may attract import duties and taxes on arrival. Those are set by your country, are not included in what you paid us, and are yours to settle.

Joining the waitlist is not an order. Nothing is charged, nothing is reserved, and it does not guarantee you a slot in the next batch. It is a list of people to email first when ordering reopens, and you can be removed from it at any time by asking.

The X3 LightCharge is an independent accessory designed to fit the XTEINK X3. Intek Solutions is not affiliated with, endorsed by, or sponsored by XTEINK, and XTEINK is a trademark of its respective owner. Fitting a third-party accessory may affect the warranty on your reader, that is between you and its manufacturer.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited, including any statutory rights you have as a consumer, which these terms sit alongside rather than replace.

Beyond that, our total liability for any claim relating to an order is limited to what you paid for that order, and we are not liable for indirect or consequential loss.

What we collect and who it goes to is set out in the privacy policy, which forms part of these terms.

These terms are governed by the laws of the State of Indiana, United States, without regard to conflict-of-law rules.

We may update these terms. The version that applies to your order is the one published when you placed it, and the date below tells you when this version came into effect.